Frequently asked questions
Quick answers to common questions.
Is it safe to pay tax online?
Yes. Payments use the secure Government Payment Gateway, which encrypts your details.
Can I file a return for my clients?
Yes, if you are a registered practitioner and your client has authorised you.
How do I know my return was received?
You get a reference number straight away, and a copy is emailed and saved in your account.
What if I forget my password?
Use Forgot password and we will email you a reset link.
Can I save a return and finish later?
Yes. Drafts are saved in your account until you submit.
How do I update my details?
Log in and open Manage tax accounts.